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- #Schedule a mac genius bar appointment mac
Ticket scalpers usually make their money by buying large quantities of event tickets as soon as they go on sale then illegally selling them for more than face value once the event is sold out. With this new page, it seems Apple is hoping customers will conduct basic troubleshooting at home before making a trip to the Genius Bar, which will hopefully cut down on the number of appointments booked for simple issues and provide customers who really do need Genius support with even more timeslots to choose from.īeijing Morning News reports that local ticket scalpers have found a new way to make money on Apple: booking up all available Genius Bar appointments and then offering them for sale online.
#Schedule a mac genius bar appointment mac
Recently the AppleCare support website was updated with 24/7 chat support, and customers were offered the option to initiate screensharing on their Mac with AppleCare representatives. For hardware- or software-related issues, AppleCare does offer pay-per-incident fees, or offers the option to purchase AppleCare if the product is still covered under the original warranty.
#Schedule a mac genius bar appointment for free
If the issue in question involves iTunes, iCloud, or Apple ID services, AppleCare can help customers for free regardless of whether any of that customer’s Apple products are still covered under AppleCare. If desired, users can continue with their initial plan of making the reservation for the Genius Bar, or can try to “save a trip to the store” by working with an AppleCare representative online.
Before signing in with an Apple ID, consumers are presented with a new page that highlights the various online support tools that Apple offers. Today, Apple has again updated the Genius Bar reservation workflow. Several months ago, the process of signing up for a Genius Bar reservation changed and now requires using an Apple ID to register. IDevice warranty specialists SquareTrade found that the iPhone 6 passed all its breakability tests, describing it as the “ toughest iPhone yet” and noting that it beat all other phones in its drop tests.Īpple offers free services at the Apple Store, including free technical support at the Genius Bar and free workshops to help customers learn more about using their Apple devices. Our own poll suggested that around 30 percent of readers are concerned about the issue, with 11.5 percent saying that they already own an iPhone 6 and are worried about damaging it, and 18 percent stating that they are delaying purchase until the issue is resolved. Video tests, though, do seem to indicate that a substantial degree of force is required.
#Schedule a mac genius bar appointment plus
Photos of the iPhone 6 and, especially, 6 Plus bending whilst in pockets starting emerging a couple of days ago. In some rather Steve-like phrasing, the representative said that support chatroom comments revealed that “we’re looking into this with an insane amount of detail.” If not, the replacement would be a paid one.Īpple was not able to provide any information on what the test involves, though one commentator below suggests that it is simply comparing the phone to a set of reference photos used to distinguish phones damaged by misuse from those considered faulty. If it is within the guidelines, they will be able to cover it. There is a test called a Visual Mechanical Inspection that the device will have to pass.
That is 100 percent up to the Genius you speak with at the store.
An Apple support representative has told TNW that iPhone 6/Plus phones that have experienced warping in normal use would qualify for replacement under warranty if they pass a test known as “a visual mechanical inspection.” It should be noted that this is simply one AppleCare rep speaking, and not an official statement by Apple.